Thanks to everyone who has read my previous 3 articles on what my life has been like since I concluded my 27 year Jazz airline career in August 2015 and started my own business JLT Image Consulting just a few weeks later.
I remember as a child how much I used to like to dress up and I especially loved Halloween. I remember thinking weeks ahead about what my costume should be and I am sure I changed my mind a hundred times over before Halloween Day.
Hello Again ! I am sure you all thought the close of my last article was a total cliff hangar ! Well maybe not, but I can pretend it was.
Today I am pleased to post my 2nd weekly article about Life After an Airline Career. In my last article I touched on the transition I have been making from a 27 year airline career to becoming an entrepreneur and owner of JLT Image Consulting.
Happy New Year 2017! I would like to begin my New Year’s message by expressing my heartfelt gratitude to all of you for your enduring support during my start up year for JLT Image Consulting.
I am writing a series of weekly articles that I hope will provide some stimulating discussion with all of my social media contacts. My articles will focus on my personal insights and experience on how an airline executive, senior manager, middle manager or front line employee can make the successful transition from the airline industry world to another life and career.
I am sharing Yasmin Anderson Smith's (President KYMS Image International, LLC Washington, D.C.) article on expert advice for creating a professional image in the workplace.
The mission of Southwest Airlines is dedication to the highest quality of Customer Service. I like the sounds of that.
In this day of increased automation especially in the airline industry, it is vitally important for all airline personnel to exceed customer expectations at every touch point you have with your customers.
In my last post, I addressed how to turn a positive first impression into a memorable first impression. Our body language is one of the strongest forms of communication we use because it conveys words that we are either not saying or words that we should be saying.