Winning Airline Models

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. I like the sounds of that.

The Southwest vision is to become the world’s most loved, most flown, and most profitable airline. The words 'most loved' really struck me when I contemplated who does not want to be loved. If an airline can be truly be loved, I think this means they have reached a whole new pinnacle of success. Everyone would feel the love; shareholders, executive, management, front line employees and especially said airline's customers. My first airline love was and still is Jazz Aviation and Air Canada.

JLT Consulting has over 30 years experience in the people leadership and airline industry. JLT ( Jennifer Leach-Trask) is qualified to assist any airline or company who wants it's employees and customers to fall in love with them for the first time, or maybe just all over again. I would be pleased to hear from you at or at 250 808 3758.

Share this post

Ready to take the first step?
Book a FREE Consultation with Jennifer Grant.